Apply for our loan finding service now now by calling:
08000 911 471
or apply online using the Fast-Track application form on the right-hand side of this page>>
Fax
Customer Services
Existing customers can call us on 0871 911 5552 or e-mail us using the contact details
on your documentation.
Alternatively, you can write to us at:
Tenant Loans
PO Box 4002
Poole
BH14 OBF
What you need to provide
In order to investigate and resolve your complaint, we'll need the following information:
- Your name and address
- Your customer ID number
- A phone number so that we can contact you
- A clear description of your concern or complaint
- Details of what you would like us to do to put it right
How we'll respond
We'll do our very best to resolve your complaint as quickly as possible and to your satisfaction. If you're unhappy with the response, get in touch with the person or department that handled your complaint. They'll agree with you the next steps.
For our main Customer Services site please go to: www.tenantloanscs.co.uk
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